Azamara Club Cruises / Vai adorar onde o levamos!

   

Bem-vindo. Na Azamara Club Cruises, continuamos a esforçar-nos para ser a melhor companhia de cruzeiros do mundo. Acreditamos que o mundo é para ser vivido e conhecido, e não apenas visto a partir do deck. Com a nossa marca ‘Destination Immersion®’ de estadias mais longas, mais atividade e visitas noturnas, que não vão só levá-lo a destinos inspiradores, mas também dar-lhe mais tempo para se apaixonar por eles.

As seguintes informações/condições estão apenas disponíveis em Inglês, conforme consta no site
The following Booking Conditions together with our General Information form the basis of your contract. All bookings are subject to these booking conditions. The parties to that contract are yourself and Royal Caribbean Cruises Ltd., of Miami, Florida, the latter doing business as Azamara Club Cruises®. Royal Caribbean Cruises Ltd., accepts legal responsibility for the proper performance of this contract as set out below. In these booking conditions, "you" and "your" means all persons named on a booking and "we", "us" and "ourselves" means Royal Caribbean Cruises Ltd., trading as Azamara Club Cruises (“Azamara" or "Azamara Club Cruises"). Note: If you book an Azamara Club Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organizer’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organizer and not with us. The travel organizer's own booking conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organizer before or at the time of booking. Please note, we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organizer will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defenses, exclusions and limitations contained in the booking conditions set out below.

1.1 How do I make a booking?
To book your chosen holiday, contact your travel agent. If booking through one of our authorized travel agents the first named person on the booking (who must be at least 21 - see clause 4.3) must complete and sign our booking form. This must then be handed to your travel agent to be kept on file. For all bookings created you must pay a deposit of €360/$450 per person (or full payment if booking within 60 days of departure). Your full name as it appears on your passport, as well as your date of birth, must be given at the time of reservation. You are also able to book a cruise whilst you are onboard with us. Please visit the Cruise Sales Manager onboard who will be able to assist. Please note that any bookings made onboard will be subject to these booking conditions. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Please refer to the terms and conditions of your debit or credit card for details.

1.2 How will my holiday be confirmed?
Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or to your Travel Agent. A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise tickets and any other documents from your Travel Agent or us. If any details appear to be incorrect, you must inform your Travel Agent within 7 days of us sending the document to your Travel Agent or you for all documents other than e-tickets and within 5 days for e-tickets.

1.3 What information must I provide to you and why?
From time to the we may be required to pass on to national immigration authorities, airlines and/or possibly other authorized bodies certain personal and other details relating to our guests. You should provide us with specific information at the time of booking your cruise but no later than 70 days prior to your departure. This information includes certain personal information, passport, emergency contact and insurance details. We inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a direct consequence of any failure by you to provide full and accurate details within the time limits we specified to you. We strongly recommend you visit our website at www.azamaraclubcruises.com and click on 'Already Booked' then 'Online Check-in' and submit these details online. Providing this information online and prior to your cruise will significantly speed up your check-in process and can enable you to board the ship sooner and avoid delays and queues at the cruise terminal. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. lf you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us so that you can complete the online check-in process or where you have booked directly with us to contact us to arrange the transfer of any outstanding payments. Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking verify that the details we are holding are complete and accurate. If you do not have access to the internet, please see your Travel Agent if you have booked direct. They will advise you on how this information can be provided or verified. Our procedures may change and we will inform you of any changes at the time of booking or as soon as possible thereafter. We may need to pass the information you give us at the time of booking or later to the various suppliers who provide the elements which make up your holiday. At the time of printing this brochure the EU airlines we use are also required to pass certain of their passenger data to the U.S. Authorities. It may also be necessary for such data to be passed to other authorities also. This will include at least some of the information you provide to us. lf you fail to supply the details requested, both fully and accurately, we are entitled to refuse your booking or, if you fail to provide them at a later date you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. lf failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see our Privacy Statement on page 67. Passengers arriving in the U.S. will have a digital photograph taken, and have electronic finger prints taken. If you would like further information, please ask at the time of booking or contact the U.S. Embassy. x

1.4 When is the balance due?
Please note that we must receive the balance of the holiday cost not less than 60 days prior to departure. If you book within 60 days of departure, you must pay the total holiday cost at the time of booking. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall treat such non-payment as a cancellation by you of your holiday (see clause 1.10).

1.5 What happens to money paid to a travel agent?
All monies you pay to one of our authorized travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point your agent will hold the monies on our behalf. lf you are unable to complete the online check-in process and print your barcoded Xpress boarding pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in.

1.6 What does the price include?
All prices are per person in Euros or USD$ and are based on two people sharing a specified stateroom. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. However, generally cruise prices include the following where applicable: full board accommodation, entertainment on board ship, gratuities, bottled water, sodas, speciality coffees and teas, house wines at lunch and dinner, our inclusive selection of beers & spirits, self-service laundry, port, hotel and airport transfers, as stated in the itinerary; hotel accommodation as stated in the itinerary (room only basis unless otherwise stated), representatives at some overseas arrival airports on standard departure dates; and all relevant taxes excluding those set out below. Unless otherwise agreed, the price does not include shore excursions and personal expenses (for example, speciality dining options** enhanced beverage packages, dry cleaning charges, health and beauty treatments, hairdressing, telephone calls. Internet charges etc.); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel insurance; service charges (Spa only), gratuities ashore; anything else which is not specifically mentioned as being included in the price. *A charge may be made for some entertainment activities on board. **Speciality dining in Azamara Club Cruise's Intimate Prime C steak house and the Mediterranean-influenced Aqualina is complimentary for suite guests for the duration of their voyage. Guests in Club Veranda, Club Oceanview and Club Interior staterooms will have two nights guaranteed dining in the Speciality restaurants at USD $25.00 cover charge. Availability for the remaining nights is based on availability. We reserve the right to include a fuel supplement when making a booking. The value of the supplement will be confirmed to you at the time of making a booking with us. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment.

1.7 How do I obtain the lowest price per person?
To make sure you get the maximum savings available for your chosen departure and stateroom category, you should book early as prices may change at any time. The price will vary by ship, itinerary, sailing dates and stateroom category. To find out the price for your chosen cruise, sailing date and stateroom category), contact your travel agent.

1.8 What is a 'Guarantee' (GTY) booking?
We may (at our discretion) offer you the option of making a 'Guarantee' (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are 'guaranteed' the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement, are travelling with family or friends you wish to be located near or a specific stateroom location we suggest you do not book a GTY. At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:
W – Club Suite
X – Club Veranda stateroom
Y – Club Oceanview stateroom
Z – Club Interior stateroom
Please note: If you book 2 or more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.

1.9 Will the price change?
We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed in accordance with clause 1.2. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price if transportation costs or dues, taxes or fees payables for such services such as embarkation or disembarkation fees at ports or airports increase or decrease, or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rate which have been used to calculate the cost of your holiday. Price increases or decreases after booking will be passed on by way of a surcharge or refund and we will impose any such variations within 30 days of the sail date of your cruise holiday. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding any amendment charges), you will be entitled to choose one of the options (a), (b) or (c) as set out in clause 4.5 below. You have 14 days from the issue date printed on the surcharge invoice to tell us if you went to choose option (b) or (c) as set out in clause 4.5 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. Please note any changes you make to your booking may result in a change in price explained in clause 1.11 below.

1.10 If I have to cancel my cruise holiday, will I receive a refund?
If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact your travel agent and give notice in writing using registered mail to ensure safe receipt of the cancellation letter. The holiday will only be cancelled on the date we actually receive the written notice of cancellation. Generally if you cancel you will have to pay the cancellation charges set out below. Amendment charges cannot be refunded in the event of cancellation. For cancellations received, the following cancellations charges will apply:
14 days or less 100%
44 — 15 days 50%*
75 — 45 days Deposit amount
*or the Deposit amount whichever is greater
Deposit only €360/$450 Please note: cancellation charges for festive sailings begin 89 days prior to sailing however timings and circumstances may differ so please contact your travel agent for full details. Please be advised that the minimum cancellation charge will always be the loss of the deposit amount paid. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. These fees are detailed in section 1.11. Please refer to section 1.11 when making a significant amendment within 60 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Therefore a new booking will then be created incorporating any new business rules or terms and conditions applicable at that time. Please note the date of departure means the date the arrangements you have booked with us commence. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

1.11 Can I make changes to my booking after it has been confirmed?
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist you, we cannot guarantee we will be able to meet any such request. For guests wishing to make a significant amendment to their booking outside of 60 days from departure, such as changing the ship, sail date or brand, please note that a booking transfer fee is applicable. The transfer fee is €86/$120 per guest which is limited to the first two guests on a booking, therefore any 3rd/4th guests will not be charged as well. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10. Please note that your booking will be re-priced in-line with the up to date business and price rules and a new confirmation invoice will be issued. For all changes that we consider to be minor changes (such as a change of stateroom or name changes on an existing booking by way of example only) outside of 60 days from departure, an amendment fee of €40/US$55 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10. If you request a change within 60 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see clause 1.10). The changed arrangements will then be treated as a new booking. If you or any of persons travelling with you is prevented from taking the holiday such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. a letter from a doctor etc.). Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made.

1.12 Will I need travel insurance?
All guests should ensure that they have appropriate personal travel insurance before departure. This must include as a minimum cover for the cost of cancellation by yourself and the cost of medical treatment and assistance including repatriation in the event of accident or illness. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies and the coverage included for situations such as industrial action or volcanic ash flight disruption.

2.1 What about valuable or important items?
Please make sure that all valuable and important items (for example, medicines, jewelery, fragile items, important travel and other documents, video/camera/laptop computer/mobile phone, etc.) are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Special care must be taken of such Items. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see clause 5.8). So that we may assist as much as possible, you must tell us about the problem as soon as possible. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.2 Are there any prohibited items that I cannot take with me?
You must not pack in any luggage or bring on board any item specified as dangerous or illegal (e.g. guns, knives (ceremonial or other), explosives, drugs, animals, flammable items, etc.). In addition, we/the airline may specify other items which you must not bring with you, and may also refuse to allow you to take on board any item which we/the airline may specify other items which you must not bring with you, and may also refuse to allow you to take on board any item which we/the airline, consider being inappropriate. If we or the Master of the ship have reason to believe that any stateroom may contain any item or substance which should not have been brought on board, the Master or an authorized officer has the right to enter and search the stateroom concerned and seize any such item or substance. Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers, combs with metal prongs and knitting needles, are packed in your check-In luggage and not your hand luggage due to airport security measures.

2.3 What should I do if my property is lost, delayed or damaged during my cruise?
This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see clause 2.1) or in relation to air travel, including the process of getting on or off the aircraft (see clause 2.4 below). It is our guest's responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed. You must tell us about the problem as soon as possible. lf you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable In respect of cabin luggage under The Athens Convention. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.4 What is my luggage allowance?
Each adult passenger is permitted to bring onboard the ship or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, which includes suitcases, trunks, valises, satchels and suit-bags containing toiletries and similar items. For the avoidance of doubt we are not obliged to transport items such as the tools of trade, household items such as white goods or any other items that are not customary carried by passengers on cruise holidays. The maximum luggage allowance for guests boarding our ships is 90kg per guest, however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. We strongly recommend that you check with your airline for confirmation of your baggage allowance as in some instances baggage allowance can be limited to as little as 15kg. Please note, we reserve the right to strictly enforce the luggage allowance limitation.

2.5 What are the passport and visa requirements for my holidays?
All guests onboard Azamara Journey and Azamara Quest voyages are required to carry a passport. Guests who do not possess the proper documentation may be prevented from boarding the ship. Please check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your cruise, or check the up to date position with your travel agent in good time before departure. For your protection, we recommend that your passport expiration date not occur within 6 months of the voyage termination date. If you are travelling to the USA under the Visa Waiver Programme, you and all members of your party (including children) must ensure that your passport is machine-readable. A passport is machine-readable when there are two lines of letters, numbers and chevrons (">>>>>>>") printed across the long edge of the personal information page (the page with photograph and personal details). The machine-readable text will appear on a white strip on older passports and directly on the pink page of newer passports. If there are no such lines of text on the personal information page, the passport is not machine-readable. This may vary by country and If you are unsure as to what type of passport you hold, please check with your national passport office. Since the 26th October 2004, anyone travelling to the USA under the Visa Waiver Programme without a machine-readable passport will need a visa to travel to the USA. If you are travelling to the USA under the Visa Waiver Programme and are carrying a passport issued after October 2006, you will be required to have a biometric passport. Travellers with valid machine-readable passports issued before October 2006 travelling to the USA under the Visa Waiver Programme can travel on their existing passports. If your passport is issued after 26 October 2006 and it is not biometric, you will not qualify for visa free travel but will be required to obtain a visa. For more details on passports, please ask at the time of booking or contact your National Passport office. Please note that this information is particularly subject to change and you must check the up to date requirements in good time before departure. Please note: Certain persons may not be eligible to enter the United States visa free under the Visa Waiver Programme. These include, but are not limited to, for example people who have been arrested, even if the arrest did not result in a criminal conviction and those with criminal records. If you are in any doubt whatsoever as to whether you can travel under the Visa Waiver Programme, you are strongly advised to contact the Consular Information unit at the US Embassy before you book your holiday with us. FOR TRAVEL AUTHORIZATION (ESTA) ESTA is a mandatory automated system used to determine the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP) and whether such travel poses any law enforcement or security risk. To apply for authorization to travel to the United States under the VWP, travellers will log on to the ESTA web-based system and complete an application online providing the biographical and eligibility information required on the paper I-94W form. To qualify for the ESTA authorization process, please log on to the ESTA website at www.esta.cbp.dhs.gov. The airlines will be ensuring that the ESTA information has been completed at check-in. For cruise check-in, our guests will need to bring a printed copy of their ESTA receipt and present this at the pier when checking in for a cruise that will call/finish at any U.S. port. Please note that we cannot accept any responsibility if ESTA applications are rejected by the U.S. Department of Homeland Security (DHS). Any rejected ESTA applications will need to be referred to the Embassy of the United States to apply for a visa to travel to the United States. All payments must be made by credit card. To apply for the ESTA, please log on to the website at https://esta.cbp.dhs.gov and provide the biographical and eligibility information required. The airlines will be ensuring that the ESTA information has been completed at check-in. Please note that failure to complete the ESTA authorization process may result in the airline denying boarding. For cruise check-in, our guests will need to bring a printed copy of their ESTA approval and present this at the pier when checking in for a cruise that will call/finish at any U.S. port. Please note that we cannot accept any responsibility if ESTA applications are rejected by the U.S. Department of Homeland Security (DHS). Any rejected ESTA applications will need to be referred to the Embassy of the United States to apply for a visa to travel to the United States. If you are not a citizen of a country participating in the Visa Waiver Programme, you must check the applicable passport and visa requirements with the embassies of the countries that you will be visiting during your holiday. This includes any technical stops such as Prince Rupert. We regret that we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa. Most passport holders will require a visa for travel to Russia, which will take several weeks or longer to obtain. A visa service is not generally provided by Azamara Club Cruises, however, if you visit Russia on one of the available excursions organized by Azamara Club Cruises, you will not require a visa whilst on that particular excursion. However, if you want to do any independent sightseeing, you must obtain a visa directly from the Russian Embassy. Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s). It is the sole responsibility of the guest to identify and obtain all required travel documents and have them available when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. You must ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight/cruise. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s). Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itself with you on holiday and carry the photocopy with you each time you depart the ship in order to minimize any inconvenience this may cause and to help with any situation where a passport is lost or stolen. Important: These requirements should act as a guide only and are subject to change at any time (Often there are requirements on passport validity length, even where a visa is not required). For updated advice please contact us or your travel agent.

2.6 Are there any formal health requirements?
Please contact your doctor for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. Azamara Club Cruises welcomes pregnant guests but will NOT accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise vacation. All pregnant guests are required to bring a doctor's fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy should be sent to Special Services in advance of sailing (see clause 3.4). Please check our website for full details. To ensure a healthy sailing, we request that guests complete a questionnaire at the port before check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easy from person to person.

3.1 What are the dining arrangements?
Open seating in the main dining room means that guests can eat whenever they choose between 6:00pm - 9:30pm. Dining times may vary slightly on port days due to shore excursion departures.

3.2 What about special diets?
Azamara Club Cruises can accommodate the following special diets an board: vegetarian, diabetic, low-sodium, low-cholesterol diets. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. We will endeavor to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Please ask your Travel Agent for further information. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances.

3.3 Can a special request be guaranteed?
Regrettably, no. lf you have a special request, please give details in writing to your Travel Agent at the time of booking. Whilst we and our suppliers will endeavor to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. Not meeting any special request for any legitimate reason will not be a breach of contract. If a special request can only be met at an additional cost, that cost will either be invoiced prior to departure or will be payable locally. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Such bookings will be treated as normal bookings subject to the above comments on special requests.

3.4 Shore excursions and activities.
The information contained in our brochure is correct to the best of our knowledge at the time of the brochure going to print. Our brochure descriptions may refer to activities, which are available in the ports you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained in clause 4.7 of our booking conditions will not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email - shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type.

4.1 What if I am travelling with a group?
Please consult your travel agent for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group are different to those that apply to individual bookings.

4.2 What about guests with special needs?
You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your Travel Agent in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Where we cannot provide appropriate support or the services as requested we will advise you as soon as possible. Except as set out below, our ships have selected staterooms designated for guests with physical disabilities. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorized wheelchair or scooter on board you must contact our Special Services department (see clause 3.4) at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner.

4.3 Are there any age restrictions?
On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a 'minor') may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorized person* who is over the age of eighteen (18). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorization for an authorized person to accompany the minor must be provided from a parent/legal guardian. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minor's valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the child’s parents/ legal guardians. Where such letter is required, the letter must authorize the travelling adult to take the minor/s on the specified cruise and must authorize the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practicing lawyer, notary or commissioner for oaths for a fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Azamara Club Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorization as set out above. Please note: that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent to the stateroom of the parent or Legal Guardian of the minor. On board there are certain facilities where each entry is restricted by age. Persons using the Spa must be over the age of 18. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. For the purposes of this policy any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

4.4 What about advanced or delayed sailings and changes in the itinerary?
We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Itineraries may change from time to time, both before and after your sailing departs. Azamara Club Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant changes to your confirmed itinerary - see clause 4.5. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability In respect of any changes that result from circumstances outside our control (see clause 4.10) or which do not have a significant detrimental effect.

4.5 Can you change or cancel my holiday?
Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. There may be a requirement to carry out maintenance/building works on your cruise. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Please note that as our ships are not U.S. flagged, in accordance with U.S. legislation, we are not permitted to fulfill bookings of two or more consecutive cruise itineraries whose first itinerary commences in one U.S. port and the second itinerary concludes in a different U.S. port unless such itineraries includes a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different U.S. ports please contact our reservations department for further advice before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:- (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. lf you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one.
What is a significant change?
A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Examples of what we consider are significant and minor (defined below) changes are as follows: Significant change: A change from two days port of calls to two days sailing instead
Minor change: A change from one port of call to another; A change from one day's port of call to one days sailing; A change in timings for any port(s) of call but the ship still calls at all confirmed ports; A change in order of ports that are visited. Very rarely, we may be forced by "force majeure" (see clause 4.10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

4.6 Can you refuse to allow me to travel?
We regret we cannot guarantee that ships will call at every advertised port or follow every part of the If in our reasonable opinion or the reasonable opinion of the ship's Master or doctor, you or any member of your party are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others (including by reason of pregnancy entering their 24th week of pregnancy at any point of the cruise - see section 2.6) or you or any member of your party behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation we are entitled without prior notice to refuse to allow you and or any member of your party to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. If you have failed to give proper notice of any assistance or needs you require in accordance with clause 4.2 we reserve the right to refuse to allow you to travel. Please also see clause 1.3. On every Azamara Club Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behavior Policies; this is available on board. IMPORTANT: A violation of Azamara Club Cruises Guest Behavior Policies is cause for appropriate corrective action, including confiscation of improper materials or items ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. These policies are subject to change without notice and without liability to Azamara Club Cruises. Azamara Club Cruises is free to adopt additional rules not stated in these policies.

4.7 What is your liability towards guests?
(1) Subject to clause 4.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
• 'force majeure' as defined in clause 4.10 below Notwithstanding the above, we do not seek to exclude liability for death or personal injury as a result of our negligence. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses. Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. For shore excursions, please refer to section 4.5. Shore excursions do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.

4.8 What is your limit of liability towards guests?
The provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 which implements the Athens Protocol 2002 ("The Athens Convention”) apply to your cruise as well as the process of getting on and/or off the ship. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union, we limit our liability to you for death and personal injury or loss or damage to luggage in accordance with The Athens Convention. In summary, the current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 special drawing rights (SDRs) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in The Athens Convention. Where we are found to have been negligent this limit is increased to 400,000 SDRs. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 SDRs and for damage and loss to cabin luggage this is limited 2.250 SDRs. For more information on your rights please contact us.

4.9 What happens if I have a complaint?
In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to the address below. You must give your booking reference number and full details of your complaint within 28 clays of your return from holiday unless a different time limit applies to your claim - see clause 2.1, 2.3, 2.4 and 4.8. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

4.10 What about circumstances which are outside your control?
Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss as a result of circumstances which are outside our control ('force majeure'). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control.

4.11 Brochure validity
You must ensure that you are using an up-to-date brochure when you book your holiday. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure.

4.12 What other conditions apply to my holiday?
Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday. Some of these conditions may limit or exclude the airline’s or other supplier's liability to you, often in accordance with International Conventions. Copies of the relevant parts of these conditions are available upon request.

4.13 Price and brochure accuracy
Azamara Club Cruises' policies and procedures are constantly evolving. At the time of printing, all those listed in this brochure and pricing supplement were correct. Please note: The information and destinations shown in this brochure or pricing supplement may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking.

For the purposes of the applicable data protection legislation, Royal Caribbean Cruises Ltd., is a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If we need any other personal details, we will inform you before we obtain them from you. We need to pass on your personal details to the companies and organizations that need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example in the interests of protecting national security. However, such disclosures will only be made if permitted by applicable law. Such companies, organizations and third parties may be located outside your home country if your holiday is to take place or to involve suppliers outside these countries. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. However, we will use only names and contact details for marketing purposes. Occasionally, we may sell clients' names and addresses to other companies or organizations that offer goods or services, which we feel, may interest you. If you do not want us to do any and/or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Except where expressly permitted by applicable data protection legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within a reasonable period of receiving your written request and fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.

Royal Caribbean Cruises Ltd., doing business as Azamara Club Cruises is a registered company with principal place of business at 1050 Caribbean Way, Miami, Florida, registered Liberia, Company Number C-38863 This brochure was published in August 2013. The contents replace all previous editions. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors do occasionally occur, and information may have changed since printing. While every effort has been taken to ensure compliance with applicable laws in the preparation of the Booking Conditions. If any court or competent authority decides that any provision is unenforceable to any extent, the offending provision will, to that extent only be severed from the remaining Booking Conditions and the remainder shall continue to be valid to the fullest extent permitted by applicable law. Azamara Journey and Azamara Quest are trade/service/ registered marks of Royal Caribbean Cruises Ltd. Ships registry Malta At Azamara Club Cruises, we pride ourselves on the quality of our staff. We are committed to ongoing training, a part of which sometimes involves the recording of telephone calls. ©2013 Azamara Club Cruises. All Rights Reserved.

TERMOS & CONDIÇÕES AZAMARA CLUB CRUISES®

Leitura e aceitação obrigatória

Os termos e condições abaixo descritos constituem uma mera tradução dos termos e condições da companhia de cruzeiros em causa à data de 2015-02-16, pelo que, não têm qualquer caráter jurídico e legal e não pode a James Rawes Turismo ser responsabilizada por qualquer atualização, alteração ou modificação efetuada pela própria companhia ao seu conteúdo posterior à publicação no seu portal.

NÃO DISPENSA A CONSULTA E LEITURA DETALHADA DOS TERMOS E CONDIÇÕES ORIGINAIS DISPONÍVEIS NO SITE DA COMPANHIA - http://www.royalcaribbean.pt/Promos/Azamara

TERMOS & CONDIÇÕES AZAMARA CLUB CRUISES 2014-15

A James Rawes Turismo, inclui por defeito, um seguro opcional denominado Premium que inclui coberturas para cancelamento ou interrupção da viagem. Caso o pretenda alterar/retirar por favor informe no momento da aceitação da reserva. Não é possível adicionar, cancelar ou alterar o seguro à posteriori. Consulte as condições particulares e coberturas deste seguro e de outros disponíveis em www.jamesrawesturismo.pt (Seguros). Caso sejam adquiridos mais serviços para além do cruzeiro, é obrigatória a compra deste ou de outro seguro. NOTA IMPORTANTE: Os preços informados são por pessoa e a título meramente informativo com base em viagens até 30 dias e variam em função da duração da viagem e respetivas coberturas. A não aceitação e inclusão de seguro é da responsabilidade única e exclusiva do Cliente / Agência estando a James Rawes Turismo legalmente salvaguardada desde o momento em que propõe a sua inclusão. O seguro de viagem a incluir aplica-se apenas ao período e serviços contemplados na reserva efetuada com a James Rawes Turismo.

Cruzeiro no tipo de camarote, categoria e ocupação indicada*, de acordo com o número de noites, itinerário e data de saída mencionada em regime de tudo incluído nos restaurantes principais, buffets e snacks); eventos exclusivos nos destinos (AzAmazing Evenings); gratificações; todas as bebidas (marcas selecionadas); água engarrafada; café e chás de especialidade; serviço de shuttle para/do Cais (quando disponível); lavandaria self-service; mordomo em Inglês para passageiros em suite; todas as taxas exceto as mencionadas no item ‘Não Inclui’; entretenimento* a bordo do navio; e outros serviços, programas e itens descriminados como incluídos.

* Camarote / Reserva Garantido(s) (GTY/GUA)

A Companhia pode, (à sua própria descrição), oferecer a possibilidade de fazer uma reserva ‘Garantida’ (GTY). Quer dizer que poderá reservar um camarote do tipo de categoria mínima garantida (especificada pela Companhia antes da reserva) no navio escolhido.
Contudo, a exata localização do camarote no navio será atribuída à descrição da Companhia em qualquer altura antes de embarcar no navio no porto. Uma vez atribuído o camarote “GTY”, a Companhia não está disponível para aceitar qualquer alteração pedida pelo passageiro. Os benefícios para o passageiro de um camarote GTY são que, depois de confirmada a sua reserva, a Companhia pode (à sua descrição) atribuir um camarote de categoria superior à originalmente reservada sem custos extras. Em qualquer circunstância, será sempre garantida, no mínimo, a categoria que foi acordada durante a reserva. Se tem um pedido específico relacionado com o seu camarote ou com a localização porque está a viajar com família ou amigos de quem gostaria de ficar próximo, sugerimos que não reserve a categoria “GTY”.
W – Club Suite
X – Camarote Club com Varanda
Y – Camarote Club Exterior
Z – Camarote Club Interior
O camarote atribuído poderá ter vista obstruída.
Favor notar: Se reservar 2 ou mais cruzeiros consecutivos e quer um ou todos os cruzeiros estejam reservados na base ‘Garantido’ (GTY), há a possibilidade de que fique alojado em camarotes diferentes em cada cruzeiro, necessitando por isso de mudar de camarote no dia da transição dos cruzeiros consecutivos.

A não ser que previamente acordado, o preço não inclui excursões em terra e despesas pessoais (por exemplo, taxa para os restaurantes de especialidade, pacote de bebidas superiores, despesas de lavandaria, tratamentos de saúde e beleza, cabeleireiro, chamadas telefónicas, custos de internet, etc.); refeições de hotel em terra (exceto se informado em contrário); transferes por qualquer meio de transporte se não viajar no dia previsto para a partida; seguro de viagem; taxas de serviço (apenas para o Spa); gratificações em terra; e tudo o que não esteja mencionado como incluído no preço. Se realizar cruzeiros consecutivos, poderão existir duplicações no que diz respeito aos programas de entretenimento e refeições a bordo. * Um pagamento adicional poderá ser exigido para acesso a certas atividades de entretenimento/lazer.

Favor notar que será automaticamente adicionada à conta de bordo do passageiro uma taxa de serviço de 18% para todos os tratamentos de spa.

No momento da reconfirmação da reserva é necessário o pagamento de um depósito no valor de 360€ por pessoa. O pagamento total deverá ser efetuado até 60 dias antes da data de partida ou caso a data de partida já se encontre dentro dos 60 dias, o pagamento final deverá ser efetuado de imediato.

Se pretender cancelar o seu cruzeiro, deverá informar imediatamente, por escrito, o agente de viagens. O cruzeiro só será cancelado na data em que a Companhia receber por escrito o pedido de cancelamento do seu agente de viagens. Terá então de pagar as seguintes taxas de cancelamento. Prémios de Seguros/Assistência em Viagem e despesas de reserva ou correção, não poderão ser reembolsados aquando do cancelamento.
75 - 45 dias antes da partida > 360 Euros por pessoa
44 - 15 dias antes da partida > 50% do valor total, excluindo taxas de embarque*
14 - 00 dias antes da partida > 100% do valor total, excluindo taxas de embarque*
* Ou o depósito nos casos em que o valor da percentagem seja inferior ao valor do mesmo.
++ Cancelamentos de 3ª/4ª camas dentro do período de 100% de penalização, estão sujeitas a 100% de gastos.
+++ Cancelamentos de reservas de Hotéis & Transferes entre 30 a 8 dias da partida, aplicam-se 50% de penalização; dentro dos 7 dias da partida não são reembolsáveis.

Qualquer alteração à reserva depois de confirmada, está sujeita a disponibilidade e deverá ser feita por escrito. A companhia fará todos os possíveis para satisfazer o seu pedido, mas não garante que o possa concretizar. A Companhia reserva-se o direito de cobrar uma taxa de alteração que pode variar entre Eur 86 e Eur 40 por pessoa, dependendo da antecedência com que é feita a alteração. As alterações de nome, data e/ou camarote, feitas dentro de 60 dias antes da partida são consideradas cancelamentos de reserva e estão sujeitas à cobrança das taxas de cancelamento mencionadas no item Condições de Cancelamento acima. As alterações serão então tratadas como nova reserva.

As taxas do cruzeiro estão sujeitas a alteração e a companhia reserva-se o direito de cobrar qualquer aumento relativo a estes impostos que estejam em vigor no momento da saída, mesmo se a viagem já tiver sido paga na sua totalidade. A Companhia reserva-se o direito de incluir um suplemento de combustível na altura da reserva. O valor do suplemento ser-lhe-á confirmado com a reserva.

A maioridade na Azamara Club Cruises é de 21 anos. Não é permitido o embarque, ou viajarem sozinhos num camarote, menores de 21 anos a menos que viajem acompanhados por um adulto com mais de 21 anos. Os menores de 18 anos que NÃO viajem acompanhados pelos seus pais ou tutores legais, deverão apresentar no momento do embarque um documento reconhecido pelo notário, assinado pelo menos por um dos pais/tutor legal, autorizando o adulto a viajar com o menor e a autorizar o adulto a supervisionar o menor. Se o adulto que viaja com o menor é o seu tutor legal deverá de igual forma apresentar prova legal. No caso de luas de mel em que ambos os passageiros sejam menores de 21 anos, mas maiores que 18 anos, é obrigatória a apresentação da certidão de casamento, no momento do embarque.
Idade mínima para viajar
A idade mínima para se viajar nos cruzeiros da Azamara Club Cruises é de 6 meses. O bebé já deve ter cumprindo os 6 meses antes da data da viagem. Nos cruzeiros transatlânticos, transcontinentais e para destinos como Antártida, Havai, Ilhas do Pacífico, América do Sul ou em cruzeiros que tenham mais de 3 noites seguidas de navegação, a idade mínima aceite é de 12 meses.

Em caso de um cidadão português, e para qualquer cruzeiro com a Azamara Club Cruises é obrigatório a apresentação do passaporte, com validade de pelo menos 6 meses após o fim da viagem. Os requisitos de passaporte e vistos poderão alterar ou variar de acordo com o destino. Deve consultar as embaixadas ou consulados dos países a visitar durante o seu cruzeiro, sobre a necessidade de obtenção de vistos adequados. O porte dos documentos pessoais exigidos para o seu cruzeiro, tais como passaporte válido, vistos consulares, autorização para menores viajarem desacompanhados de um dos pais, comprovantes de vacinação exigidas em certos países etc., são da inteira responsabilidade do passageiro. Lamentamos, mas a Azamara Club Cruises não se pode responsabilizar pela recusa de entrada num voo ou país, ou que tenha dificuldades ou incorra em custos, em resultado de não ter os documentos de viagem apropriados. Não será dado nenhum reembolso a quem não seja portador dos documentos necessários à sua viagem. Não serão aceites cópias dos documentos, ainda que autenticadas. Também não será aceite Certidões de Nascimento, ainda que o passageiro seja menor de idade. Ressalte-se que tais exigências são das autoridades internacionais, não tendo a Azamara Club Cruises qualquer poder para autorizar ou não o embarque dos passageiros que não estejam munidos dos documentos adequados, exigidos pelas autoridades estrangeiras, conforme legislação em vigor. O embarque irregular do passageiro por ausência de documentação correta poderá implicar no risco de detenção em países estrangeiros, interrupção do cruzeiro, além de pesadas penalidades. Se não é um cidadão português ou não tiver um passaporte português, deverá verificar os requisitos necessários aplicáveis ao seu passaporte e visto com as embaixadas dos respetivos países que irá visitar durante o seu cruzeiro.

CLIQUE AQUI e consulte informação sobre alguns destinos http://www.royalcaribbean.pt/Promos/VISTOS_e_PASSAPORTES.pdf

Assegure-se que os nomes e datas de nascimento que constam na reserva estão de acordo com o Documento Identificativo, que irá ser apresentado durante as formalidades de embarque. Alterações de nomes de qualquer tipo no dia do embarque NÃO são permitidas. A companhia reserva-se o direito de negar o embarque de passageiros com nomes incorretos. Para cruzeiros com início nos EUA, é OBRIGATÓRIO o pedido prévio de autorização de entrada nos EUA ao abrigo do programa Visa Waiver - ESTA (Sistema de Autorização de Entrada nos EUA), sem o qual será impedido(a) de sair de Portugal. Deve solicitar esta autorização através do site abaixo mencionado ou em caso de dúvidas, consultar o serviço consular da embaixada dos EUA: https://esta.cbp.dhs.gov/esta/esta.html?_flowExecutionKey=_c4CAE43FC-88B8-2FCC-8A53-9DCC1849023D_kCDBE38F0-1D9C-0C53-CB83-8F4301C8DE90

Horário Livre (18:00 às 21:30)
O horário pode variar ligeiramente nos dias de porto devido às partidas das excursões em terra. Passageiros com necessidade de dietas especiais deverão informar o seu agente de viagens com mais de 90 dias de antecedência, para que a informação seja dada atempadamente à Companhia.
Outras opções com custo adicional: Restaurantes de Especialidade

A Companhia lamenta informar mas não pode garantir que os navios visitem todos os portos previstos ou cumpram todo o itinerário divulgado. A Companhia e o Comandante do navio têm o direito de omitir qualquer porto, visitar outro porto adicional, desviar a rota do itinerário divulgado ou substituir por outro navio ou porto. Também, não serão responsáveis por qualquer falha no cumprimento do horário de chegada ou partida que se encontram na brochura, para qualquer um dos portos. Normalmente, a alteração do itinerário será para proteger o interesse e segurança dos passageiros. Alterações ao mais recente itinerário confirmado ao cruzeiro do passageiro, poderão ser necessárias depois da sua partida, por variadas razões, tais como, previsão do tempo ou condições de mar, emergência com passageiros, providenciar assistência a outro navio ou o navio não estar em condições de operar na sua velocidade normal, devido a problemas mecânicos ou técnicos imprevisíveis. Com toda a certeza, serão feitos todos os esforços para evitar qualquer alteração com significante detrimento ao seu mais recente itinerário confirmado. No entanto, não poderemos aceitar qualquer penalização no que respeita a alterações que resultem de circunstâncias fora do nosso controlo ou que não tenham um efeito significante.

O passageiro deve certificar-se de que está apto fisicamente e que reúne as condições médicas para viajar. Ao realizar sua reserva (ou logo que possível, se as condições se verificarem depois da reserva) deverá informar o seu agente de viagens por escrito de qualquer assistência ou requerimento que tenha em relação ao alojamento a bordo, turno de refeição, serviços ou tratamento médico durante o cruzeiro, ou da necessidade de transporte de equipamento médico para a viagem. O passageiro deverá também notificar a Companhia de qualquer condição física ou mental em que terá ou poderá necessitar de assistência ou atenção médica durante as férias ou que possa afetar o seu cruzeiro de alguma forma (incluindo o uso de algum serviço ou instalações), de forma a que seja possível organizar de acordo e fazer os esforços necessários, dentro do que se considera razoável, para acomodar o passageiro de uma forma segura. Assim, o passageiro deverá providenciar o máximo de informação possível. Passageiros que utilizem cadeira de rodas, devem utilizar a sua própria cadeira de rodas e podem considerar certas áreas do navio inacessíveis. Se desejar trazer uma cadeira de rodas motorizada ou scooter para bordo, deverá contactar o seu agente de viagens no momento da reserva e providenciar as dimensões, visto existirem limitações de medidas, e poderá não ter possível ir ao encontro do seu pedido.

Não é permitido o embarque de mulheres grávidas que completem as 24 semanas de gravidez durante o cruzeiro. Se à data de embarque, a passageira estiver grávida deverá fazer-se acompanhar de uma declaração médica confirmando que está com menos de 24 semanas e em bom estado de saúde para viajar.

Os navios têm uma área específica para fumar, a qual está localizada na parte dianteira a estibordo no deck da piscina. Essa área está claramente marcada. Para conforto e saúde dos passageiros, todas as outras áreas dos navios são não-fumadores, incluindo as salas públicas, restaurantes, decks de piscina, camarotes e suítes, varandas e salões. A política de não-fumadores também se aplica a todos os componentes das porções terrestres dos Azamara Cruisetours, exceto quando indicado de outra forma pelo operador turístico. Por favor, note que esta política inclui também os cigarros eletrónicos.

Com a aceitação da reserva, cada passageiro, explicitamente, aceita os termos e condições do Contrato de Viagem. A informação aqui resumida não dispensa nem substitui a consulta e leitura detalhada dos termos e condições originais da companhia disponíveis apenas em Inglês, no site http://www.royalcaribbean.pt/Promos/Azamara_TermosCondicoes_2014-2015.pdf

Copyright © 2017. Todos os Direitos Reservados.
JAMES RAWES TURISMO, LDA · RNAVT n° 3013
Capital Social: €100000 e Registada na C.R.C. de Sintra
Contribuinte Fiscal e Matricula n° 500 227 918

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